Send for an engineer
Once all the information has been gathered, it will be sent electronically to an engineer for action.
How long will you have to wait for an engineer to arrive?
We aims to attend all uncontrolled escapes within one hour, and all controlled escapes within two hours. A controlled gas escape is one where the person reporting it has confirmed that the gas emergency control valve serving the premises has been turned off and the smell of gas has gone. An uncontrolled gas escape covers all others.
Sometimes, our engineers will be sent to a leak that has been reported outdoors. Around a quarter of these turn out not to be gas leaks at all. Around 80% of the gas escapes we attend are inside buildings. That means the escape is related to internal pipework, a boiler, gas fire or other gas appliance.
What if the gas leak is indoors?
Our engineers will always 'make safe' when called to a suspected gas escape. However, the emergency service provided by us under the terms of its licence doesn't cover repairs to appliances or installation pipework which can't be completed within 30 minutes.
So what do I do next?
Once we have made the property safe, our engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe registered engineer. To find a Gas Safe registered engineer in your area, please visit the Gas Safe Register website or call on 0800 408 5500.