Registering for extra support
The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.
It’s free and easy to join and gives extra support to those who need it.
You can register yourself, or someone you think would benefit from being on the PSR.
How does it work?
Depending on your circumstances, being on the PSR gives you access to the following services:
- Alternative facilities for cooking and heating in a gas emergency
- Bills and information from your energy company in a different format
- A ‘Knock & Wait’ service, making home visits more convenient and easier, allowing you extra time to get to the door
The PSR is available to people who:
- have a chronic or serious illness
- are dependent on medical equipment including oxygen
- have poor mobility, sight, hearing, smell or speech difficulties
- are not able to communicate in English
- would benefit from extra support in the event of an interruption in their energy supply as they have young families with children under five or are of pensionable age.
How to register
To register yourself
, just contact your energy company and ask to be added to their PSR. You can also speak to one of our engineers or call our customer contact centre who will be happy to register for you.
To register someone else
, just contact their energy supplier and explain you want to register someone on their PSR. You can only do this if the person is happy for you to do it on their behalf. When you contact their energy company, they may want to speak to the person to gain consent. Should you have or be in the process of putting a Power of Attorney (POA) in place, you’ll need to advise the supplier of this. They can register the POA to support future communications and add the POA contact details as an alternative contact.
If both the gas and electricity are provided through the same energy company, you’ll only need to register once. However, if the gas and electricity are provided through different companies, you will need to register with both.
You can read about their registration process here:
The PSR promise
Under the PSR promise, we’ll keep and share your PSR details across the energy industry, including gas and electricity suppliers, energy networks and meter operators. In the event of an emergency, your details may also be shared with trusted charities such as the British Red Cross. Your PSR details will never be used for general marketing.