Priority Services Register

Could you get extra support in a gas emergency?

The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.

When your gas is off, we know it can be a really stressful time. It can be even more challenging for people who have extra communication, access or safety needs. 

The Priority Services Register ensures that in the event of a gas emergency, people in need can access the best possible service - because customers living in the most vulnerable situations in our society deserve our care.  


Free and easy to join for those who need it most 

When there’s a problem with your gas, those on the PSR could be seen by our engineers as a priority. That could mean anything from providing alternative heating or cooking facilities, to employing our ‘knock and wait’ service, which gives people extra time to get to the door.

Who is eligible for the Priority Services Register? 

You can join the register if:
  • You are disabled
  • You are living with dementia
  • You’re a carer
  • You have a chronic or serious illness 
  • You have children under the age of 5

Join the register now

It’s really easy to join the Priority Services Register, and it’s totally free of charge.

1. First you’ll need to know who your energy supplier is. You can usually find this on a recent bill.

2. Then, just contact your energy supplier and ask to be added to their PSR. It’s that easy! Alternatively, we can do it on your behalf if you speak to any of our colleagues, or feel free to email us at wecare@cadentgas.com.

3. If you’re registering for someone else, you’ll need to contact their supplier and explain your situation. They might want to speak to the person to gain consent.

The PSR promise

Under the PSR promise, we’ll keep and share your PSR details across the energy industry, including gas and electricity suppliers, energy networks and meter operators. In the event of an emergency, your details may also be shared with trusted charities such as the British Red Cross. Your PSR details will never be used for general marketing.

Register via your energy supplier

Supplier Name   Telephone Number
British Gas   0800 072 8625
EDF   0800 269 450
E.ON   0333 202 4760
Npower   0808 172 6999
Scottish Power   0800 027 1122
SSE   0800 622 838