Flooding

  • Do not switch off your gas supply at the meter, especially if your gas meter is now under water.  The gas pressure in the pipes should keep the water out of the gas pipes in your home.  (Unless you have an existing gas leak.)
  • Once the flood waters have left your home and it is safe to return to your property, if you can smell gas, experience poor pressure or have no gas please contact the National Gas Emergency Service on 0800 111 999*.
  • If water has got into your gas pipes within your home you will need to contact your service contract provider, gas supplier (the company name at the top of your gas bill), or contact details for a Gas Safe Registered engineer.
  • What to do if you are told to evacuate your home due to flooding

  • There is no safety reason for you to turn off your gas supply prior to vacating your property.  However, if you prefer to do so, or have been advised to do so by an authorised agency then please  turn off your gas at the emergency control handle which is normally located next to your meter.  Please do not attempt to do this if your meter is under water or in a cellar.
  • If you do turn off your gas supply please contact us again on 0345 835 1111 when you are ready to have your supply restored as this will have to be done by an appropriate qualified person.
  • We do recommend that you ensure your gas appliances are switched off before evacuating your property.
work safely library

Useful numbers

  • Smell gas or suspect carbon monoxide? Ring the National Gas Emergency Service 0800 111 999*.
  • To find a Gas Safe registered engineer call on 0800 408 5500 or visit the Gas Safe Register website 
  • Need to know who runs the gas or electricity network in your area? Visit the Energy Networks Association website
  • If you have a powercut, call 105