Smell gas or suspect carbon monoxide?
Hit a pipe while digging?

0800 111 999*

Customer enquiries

For enquiries regarding our works or services, contact our customer service team

0800 389 8000

Connections enquiries

For new connections, alterations or disconnections please contact our dedicated Gas Connections team

0800 074 5788
8am-6pm Mon-Fri

Additional support

Impaired information 

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on:

0800 371 787

If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling, you to communicate with us using sign language.

Check the status of your gas supply

We can carry out a free 'live/dead check' to establish if you have a live gas supply to your property. Request a live/dead check

Job reports

Have you been visited by one of our emergency engineers? You can request a job report to confirm exactly what our engineer found, what they did and your next steps. Request a job report


If you have a question about our work, call or write to us:

   0800 389 5555 

    Write to us



If you’re interested in finding out more about a career with Cadent please contact us

Gas appliance issues

The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.

0800 408 5500
8am-8pm Mon-Fri


0800 389 5555
8am-8pm Mon-Fri

Brick Kiln Street - Hinckley
Leicestershire LE10 0NA


We operate a 24/7 press office.  Please note we can only deal with media enquiries.  All other queries, please call  0800 389 8000.

In hours contacts
View regional contacts

Out-of-hours contacts
(5pm-9am, Mon- Fri and weekends)

0845 366 6769​
Costs 7p per minute plus your provider’s access charge.

Our locations

Main Operations Site
Brick Kiln Street
LE10 0NA
View Main Operations Site on Google map

Business Services Office
Pilot Way
Ansty Park

Customer code of practice

 Standards of service