Important information

We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.

Getting you connected

If you live in the North West, West Midlands, East Midlands, South Yorkshire, East of England or North London and are looking to connect your home to a gas supply, we’re here to help.

With you every step of the way

You may have never arranged a gas connection before and we understand that it can sometimes seem like a daunting and confusing process. We have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs and to guide you through the stages.

It's easy to get in touch with our Connections Team, just call us on 
0800 0745 788 and let us get you connected.


Get started

Here are the steps that we will take you through to get you connected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.
  • Apply

    Either fill in our online application form, or give us a call and we'll work through your application with you.

  • Initial preparation

    Decide on your preferred meter location ensuring that there is clear route to the front of the property to lay the service.

  • Receive quote and make payment

    You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.

  • Site visit

    We'll meet you on-site as soon as possible to discuss your requirements and book in a date for the works.

  • Planning works

    On average, it takes 6-8 weeks from payment to carry out your works.

  • Site preparation

    We will give you a call the week before works are due to start to make sure everything is ready.

  • Works complete

    Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them.

How soon can I get connected?

We're always working to reduce our lead times and to get you connected as soon as possible. Once you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will normally be completed in around 6-8 weeks.

We will always try to offer the earliest date available. If local traffic management or other highway restrictions apply in your area, we will let you know as this may increase the lead time before we can start work.

Information you'll need

Before you apply for a quote, please make sure you have the following information to hand:

  • Full address of the property where the work is needed.
  • Property owner's full name and telephone number.
  • Whether there’s any private land (example: garden or driveway) between the property and the nearest footpath or road.
  • Where the gas meter will be positioned at the property.
  • Distance in metres from the gas meter to the property boundary.


Financial support

A new gas connection will enable you to install gas central heating to help heat your home for less.
There are a number of grants or other funding sources available to help you get a connection and install gas central heating to your home.

To find out if any of these apply to your application, click below.

Find out more

Check our standard domestic connections guide prices

The following charges apply for properties located within 23 metres of our network where the gas main is located in public land.
If the boundary of your property is more than 23 metres away, or the gas main is located on private land, we will need to provide you with a bespoke quote. Please contact our Connections Team to discuss if you are unsure.

  Apply for a new connection to a new build 

Apply for a new connection to an existing build

or call 0800 0745 788

More information

For additional forms, charging statements, terms and conditions and further guidance.

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788

We're here Monday to Friday, 8am - 6pm, except for public holidays

Alternatively, email