Important information

We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.

How do I get a new gas connection for my business?


If you’re a business owner within the North West, North London, the East of England or West Midlands  and need to arrange a commercial gas connection, alteration or disconnection, we’re proud to offer a range of services.

Getting a new business gas connection with us is designed to be simple and straightforward. We understand that running a business takes up a lot of your time and you need your business gas connection to be carried out with minimal fuss, that’s why we take full control and make the process as easy as possible.

Get started

Here are the steps that we will take you through to get you connected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.
  • Apply

    Either fill in our online application form, or give us a call and we’ll work through your application with you.

  • Initial preparation

    Order your preferred meter from your gas supplier. If you would like to, and provided you follow our guidance, you can dig your own trench.

  • Site visit

    We’ll meet you on-site as soon as possible to discuss your requirements and book in a date for the works.

  • Receive quote and make payment

    You will have 45 days to send in your signed acceptance and pay for the works.

  • Planning works

    On average, it takes 6-8 weeks from payment to carry out your works.

  • Site preparation

    We will give you a call the week before works are due to start to make sure everything is ready.

  • Works complete

    Once we’re finished, we will re-turf, re-seed any grassed areas and replant any flower beds if we’ve disturbed them.

Application for a commercial gas connection

There are several pieces of information that you’ll need before you submit your application for a commercial gas connection. All you need to do is apply for a quote, with the following details to hand:

  • Full address of the business premises where the work is to take place
  • Business premises owner's full name and telephone number
  • Whether there’s any private land (example: garden or driveway) between the business premises and the nearest footpath or road
  • Where the gas meter will be positioned at the business premises*
  • Distance in metres from the gas meter to the business premises boundary

What you'll need to to know about our quote

  • Assume the meter is in a seperate standlone housing designed speicifically for purpose
  • ​Internal meters are assumed to be within 2m meters of entry
  • Asssuming you have the right of ownership of the route of the supply pipes we will need to take from the boundary to your property

What documents are required for a  commercial gas connection?

Other than the information detailed above, you won’t be required to provide any documentation before your connection work is carried out. We’ll provide you with a quote and once it’s been accepted and paid for, our delivery team begin to plan the work and the job will be completed in approximately 6-8 weeks. We always offer the earliest date available.

Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case, we will let you know and keep you informed as this progresses.

Other business gas connection services

Commercial gas alterations
Businesses change and expand all the time, so if you’re in need of alterations to your gas meter position or pipes, just get in touch with us at any time to arrange for work to be carried out.

Commercial gas disconnections
Moving business premises? No problem, we can arrange for a commercial business gas disconnection. Just contact our connections team and arrange for one of our skilled team to come out and carry out the work.


Existing customers log in

or call 0800 0745 788

More information

For additional forms, charging statements, terms and conditions and further guidance.

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788

We're here Monday to Friday, 8am - 6pm, except for public holidays

Alternatively, email