Why are we asking for your views?

Our plans are always shaped by your priorities. At the moment, we're making our plans for the next five years. And we need your input.

After listening to your views, we've now drafted some proposals. Before we set anything in stone, we'd like your views on the improvements you love the most – from the services we provide to how we do things and where we invest our money.

Complete our survey to shape the way your gas network is run and for your chance to win £500 of Amazon vouchers!*


What could the future of your gas network look like?

We want to set a shining example in everything we do and create a safer, healthier, happier world. To help us achieve our vision, we've defined four positive outcome areas where we can make a real difference. All of our commitments for action are linked to one of these outcomes.

Our positive outcomes

Improving the environment

Protecting the environment and transforming our energy system is hugely important for us and the communities we serve – now and for the future.

A quality experience

We're committed to providing an outstanding experience. That's why we're putting new standards in place to measure and significantly improve in this area over the next five years.

A resilient network

You've told us that maintaining a reliable gas supply that keeps our customers, employees and the general public safe is the most important part of what we do.

Trusted to act for society

We're an essential public service provider. So it's important that you trust us to act responsibly for society and show full transparency.

Cadent Community Engagement Days

As the people who help to keep your gas flowing, we want you to know more about us and the work we do in your area. Throughout July we're visiting cities across our four networks to meet with you and share our plans for the future. Come and see us, have your say and help us improve. We are your gas network and your views matter.

We will be hosting action-packed days for all the family to enjoy. There will be live music from a steel band and for children there will be lots of free activities from spin to win, hoopla and car games, virtual reality and much more! We look forward to seeing you there!

Events coming near you

Have your say

Take part in our short survey and you could be in with the chance of winning a £500 Amazon voucher!*

Take the survey

*Full terms and conditions can be found here


  • Introducing our plans

  • 02 Who we are
  • 04 How we're listening
  • 05 Our plans for 2021-26
  • Our positive outcomes

  • 08 A Resilient Network
  • 11 A Quality Service
  • 17 Improving the Environment
  • 21 Trusted to Act for Society
  • Next steps

  • 24 We'd love to hear from you