Aims and objectives
Cadent’s customer engagement group
In June 2018 Cadent set up its customer engagement group with Zoe McLeod as chair. Its CEG brings together 13 independent people from a variety of different areas representative of Cadent’s stakeholders and representing Cadent’s customers.
The CEG provides independent examination and challenge to Cadent. It gives views to the energy regulator, Ofgem, on whether the company’s business plan for the next regulatory period, known as RIIO2, addresses the needs and preferences of its stakeholders.
Cadent’s existing and future stakeholders include individual customers, citizens, consumers, organisations and communities that are impacted by the activities of Cadent.
These views will take the form of a report that will be submitted to Ofgem by the CEG, alongside Cadent’s business plan.
About customer engagement groups - CEGs
CEGs have been initiated by Ofgem through the RIIO2 framework and subsequently the need for CEGs within the distribution operators.
Ofgem are currently in the midst of finalising the RIIO2 framework. This will determine the regulated financial settlement and associated processes and requirements for the UK gas and electricity distribution network operators for the forthcoming regulatory period.
An integral part to the framework will be to encourage greater dialogue and interaction between the operators and their customers. Therefore each distribution operator like Cadent will establish their own CEG and an over-arching panel that will be tasked with providing industry oversight and interaction with Ofgem.