Connections service unavailable

We will have an outage of systems and this website will be down from 6pm Wednesday 18th October 2017 until 8am Tuesday 24th October 2017. For urgent queries please call the contact centre who will be able to assist on 08000745788.


If you don’t need gas at a property anymore, we can permanently disconnect the gas supply. Examples of when you may need this service could be if you are demolishing a property, or changing from gas to a different fuel source.


The current waiting time for a gas connection is approximately 6 to 8 weeks from the date we receive payment and acceptance. We will always try to offer the earliest available date. If traffic management or other restrictions apply in your area this may increase waiting times.

Disconnections - information you'll need

Information you'll need

  • Full address of the property where the work is needed.
  • Diameter of the gas pipe being disconnected.

Get a guide price

Free or discounted

Our services

New connections

This service provides a gas connection to existing and new build properties.

Alterations Disconnections

If you are renovating or extending a property you may need to change the position of your meter and gas pipes.​

Meter box parts and repairs

Replacement of domestic meter box parts such as:

  • keys
  • door hinges.

We also supply full meter boxes and also repair them.

Guides & Forms for Disconnections