Who we are

We are roughly 6000 colleagues working across our four gas networks across the UK. We ensure the constant flow of gas, provide emergency response and repair services, and conduct asset replacement work 365 days a year. We have an uncompromising commitment to safety, reliability and keeping our customers safe and warm 24/7.

We stand behind our track record of exceeding expectations – we’ve outperformed our regulatory settlements and exceeded targets. But we’re not content with that – our award winning innovations in areas such as robotics, safety, and biogas illustrate our desire to shape the future of gas.

What we do: Gas Distribution

In the UK, gas leaves the transmission system and enters the distribution networks at high pressure. It is then transported through a number of reducing pressure tiers until it is finally delivered to consumers. There are eight regional distribution networks in the UK, four of which we own. Incredibly our distribution networks use over 130,000km of pipeline to deliver gas to around 10.9 million customers. We also manage the gas emergency number for all the gas distribution networks and other UK transporters, meaning we are the first port of call to help anyone in the UK that needs help with their gas supply. The national gas distribution network is not simply a commercial resource, but a national asset that our people safeguard for future generations.

Our locations

We operate across England, covering some of Britain's largest cities such as London, Birmingham and Manchester. We have a major operational site in Hinckley and a large business services office near Coventry. We also have colleagues working across various other sites as well as being constantly visible in towns, cities and the countryside, keeping our customers connected 24/7.

North Training Centre

Mersey Road North
Hollinwood
Manchester
M35 9FF

Midlands Training Centre

Windsor Street
Birmingham
B7 4DN

Southern Training Centre

Caldwell Lane
Hitchin
SG4 0SL
Cadent - office locations UK map

Main Operations Site

Brick Kiln Street
Hinckley
Leicester
LE10 0NA

Business Services Office

Ashbrook Court
Prologis Park
Kersley End
Coventry
CV6 4BX