Environmental Regulations Information



A wide range of environmental information can be found on our website – but

if you cannot find what you are looking for, we will be able to advise and assist

you in locating that information or we will respond to a request made in

accordance with the Environmental Information Regulations 2005.

We aim to deal with any such request as soon as possible but in any event

within 20 working days. It may be your request is straight forwards and our

response will be swift. However there are circumstances where the gathering

of information will take a little time. On occasion the information may take

more than 20 days to assimilate in which case we will contact you to inform

you that we are extending the deadline to one of 40 working days.

If we are not clear on exactly what information you are requesting we will

write to you and ask for further clarification. If this is the case, the information

will be provided within 20 days of receiving your clarification.

You should know that although we apply a presumption in favour of disclosure,

there are circumstances where the information you request cannot be

provided. There may be a number of reasons for this, the simplest being that

we do not hold the information, or perhaps the information is not

environmental information. If we have decided there is a legal reason for

withholding information we will write to you and provide written reasons as

far as we are able.

Whatever the reason for non-disclosure you can be sure that Cadent will not

only have considered your request very closely, but we will have also applied

the public interest test balancing the presumption of disclosure against the

legal exemptions which apply, before reaching a decision.

In some cases, there may be a reasonable charge for providing the information

requested. No charge will be made for provision of information and

publications already made available free of charge by Cadent, advising on the

availability of information, for inspecting public registers or examining

information on Cadent premises. When we receive your request, we will advise

on whether a fee applies and the expected cost. The charges are set out below.

If you wish to proceed with your request, the information will be supplied on

receipt of payment. Failure to pay within 60 days of the request will

automatically cancel your enquiry

How to make a request

In order to facilitate your request we have a designated email through which

enquires can be made. However contact can be made in the following ways:

By email to EIRRequests@cadentgas.com

By Post to

Environmental Information Requests

Ashbrook Court

Central Boulevard

Prologis Park



Telephone 0345 070 0203


If you have made a request for environmental information and you are

dissatisfied with our response you have a right to make a complaint within 40

working days of receipt of the refusal. Details on how to do this are set out in

our refusal letter. You may make your complaint by communicating in the

following ways:

By email to EIRRequests@cadentgas.com

By Post to

Environmental Information Requests

Ashbrook Court

Central Boulevard

Prologis Park



Telephone 0345 070 0203

Appeals to the ICO

If you are still unhappy following the outcome of the internal review process,

you can appeal to the Information Commissioner. They can be contacted in the

following ways:

By email to casework@ico.org.uk

By writing to:

The Information Commissioner

Wycliffe House

Water Lane




Further information regarding the Environmental Information Regulations

2005 can be found on the Information Commissioner’s website at



Cadent are not committed to charge in every case. However Cadent are a

commercial business and regard has to be made to the cost. The decision to

charge costs will be decided on a case by case basis taking into the following

factors amongst others:

i) Whether the request is a single request or annexed to another

ii) The time engaged in dealing with the request

iii) The amount of documentation to be disclosed

iv) The cost of postage

v) The circumstances of the requester

The costs of staff engaged in locating, retrieving and extracting information in

the required format will be charged at £25.00 an hour. Photocopying will be

charged at 10p per black and white A4 sheet. Colour copies will be supplied at

50p per sheet. Postage will be charged at 2nd class post rates.