Is your business affected by our work?

Gas Emergencies are impossible to predict, and when this happens it's important that we respond quickly to keep everyone safe. If this happens close to your business we will work hard to try and keep the impact on your trade as small as possible while we carry out repairs.

However, if the work in your street is as a result of our essential pipe upgrade work, and you are a small business, you may be able to claim compensation.

This is only available to those customers affected by our mains replacement work, not unpredictable gas emergencies, and there are certain criteria that have to be met in order to make a claim.

  • Our work must have taken more than 28 days to complete
  • Your annual turnover must be under £1.5million (excluding VAT)
  • Any loss to trade must exceed 2.5 per cent of the annual turnover of the business.
  • The loss to your business must be more than £500

If you want to talk about this or would like a claim form, please call 0845 757 3202 or email:

This call will cost 7p per minute plus your phone company's access charge.