Committed to doing the right thing

These are some of the ways we can help you and your loved ones to stay safe and warm.

​Priority services register (PSR)

register a friend or relative

I want to register

Under the terms of their licence, your gas supplier must keep a register of, and offer special help to, its customers who are:

  • of pensionable age
  • disabled (including customers who are blind or partially sighted, or deaf or have hearing difficulties), or
  • chronically (long-term) ill

If you register on the priority services register (PSR) with your gas supplier, you will receive a number of free benefits.

​Priority services register (PSR)

I want to register someone else

I want to register someone else Does a friend or relative need extra help?

We are committed to helping and safeguarding customers in vulnerable situations, but we realise there may sometimes be difficulties communicating with them directly. Are you concerned about a loved one? Find out more about how you can help here.

​Bogus callers

Safe on your doorstep

Before you let anyone into your home you need to know they are who they say they are.

When one of our engineers arrives at your door they will always show you their identification card.

Please be aware that our Engineer's card may still carry the National Grid name and not Cadent. This is because we are transitioning to our new organization.

If you want to check that this is not a bogus caller, please feel free to give us a call on:

0345 835 1111

and we can confirm their identification for you.

Our engineers will not be offended if you close the door and make the call to us, they will wait on the doorstep until you are happy to let them in.

Working group

Working in partnership

Linking with existing services

We chair the industry wide Safeguarding Customers Working Group, playing a key role in providing better services to all customers but especially those most vulnerable. Part of this is linking with existing services to help those in need - an example being Local Authority Referral Schemes.