Contact us

Emergency

Emergency

Smell gas or suspect carbon monoxide?

Call: 0800 111999*

Hit a pipe while digging?

Call: 0800 111999*

* All calls to the National Gas Emergency Service line may be recorded and monitored.

Enquiries

Enquiries

Call us on 0845 835 1111

You can contact us online via email. Please email us specifying your issue and your postcode here at Enquiries

Business enquiries

Business enquiries

Business enquiries

Biomethane producers and IGT/UIPs can find more information about how to contact the right person at Cadent in our 'business with us' section.

Feedback and Complaints

Our offices

Coventry

Ashbrook Court
Central Blvd
Coventry
CV7 8PE

02476 052639

Email: wecare@cadentgas.com

Hinckley

Brick Kiln Street
Hinckley
Leicester
LE10 0NA

01455 251 111

Email: wecare@cadentgas.com

Help and advice

  • I wasn't in when you called to turn on my gas, what do I do?

    There should have been a card left for you with a number to call to arrange for an appointment to come and turn your gas back on.

    It could be that the fitters are still in your local area, so if you see them in the street you can arrange it with them directly.

    If you can't find the card with the direct number, call our enquiry line on 0845 835 1111 (this call will cost 7 per minute plus your phone company's access charge) and we'll get someone to call you to arrange an appointment.

  • You've left and I still have holes in my garden!

    Don't worry, if we've been to carry out work on your pipes we have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on.

    We will do this in stages, so that each layer of soil or material has time to settle properly which means it may not be possible to do this all in one day. But we will keep coming back until it's done.

    If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer. We may also need to keep the holes in the street open for longer while we carry out work on other homes.

    We will be in touch to discuss this with you. However, if it is longer than five working days, please call the number on the letters you have received or email us at mainsreplacement@cadentgas.com.

  • You said you were coming to turn on my gas tonight, where are you?

    We have to go into all the homes and test all the gas appliances to check they're safe when turning the gas back on. Our fitters work well into the evening and it could be as late as 8pm when you get a visit.

    If you haven't heard anything by 7:30pm, call the number on the letters or cards you've had about the work.

  • You've all gone home and I have no gas

    We have different teams, with different skills, doing different parts of the work. The team doing the pipework may have left because their part of the job is done, but the fitters who reconnect the gas are likely to still be in homes, safely turning the gas back on and checking gas appliances. They work up to as late as 8pm.

    If you still haven't had a visit by 7:30pm, call the number on the card or letters that you've already received about the mains replacement to arrange an appointment.

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