Need to get in touch?
Smell gas or suspect carbon monoxide?
Call: 0800 111999*
Hit a pipe while digging?
* All calls to the National Gas Emergency Service line may be recorded and monitored.
Call us on 0345 835 1111
You can contact us online via email. Please email us specifying your issue and your postcode here at Enquiries
Biomethane producers and IGT/UIPs can find more information about how to contact the right person at Cadent in our 'business with us' section.
Feedback and Complaints
Our Customer Care Enquiries team is here to help whether it is an enquiry, feedback or a complaint! You can call us on 0345 070 0203 or email us: firstname.lastname@example.org.
You may also write to us to the following address:
Customer Care Enquiries Team
Brick Kiln Street
Brick Kiln Street
01455 251 111
We have to go into all the homes and test all the gas appliances to check they’re safe when turning the gas back on.
If your gas is off because of planned pipe upgrade work, it may be that we're still working to get gas back on to your street. Our fitters work well into the evening and it could be as late as 8pm when you get a visit. If you haven’t heard anything by 7:30pm, call the number on the letters or cards you’ve had about the work.
If your gas is off because of a gas emergency, call 0800 111 999.
We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.
We will be in touch to discuss this with you. However, if it is longer than five working days, please call the number on the letters you have received or email email@example.com.
We have different teams, with different skills, doing different parts of the work. The team doing the pipework may have left because their part of the job is done, but the fitters who reconnect the gas are likely to still be in homes, safely turning the gas back on and checking gas appliances. They work up to as late as 8pm.
If you still haven't had a visit by 7:30pm, call the number on the card or letters that you've already received about the mains replacement to arrange an appointment.
Cadent Gas Ltd © 2017