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    Our Performance

    What is RIIO?

    RIIO stands for: Revenue = Incentives + Innovation + Outputs

    RIIO-2 came into effect in April 2021 and lasts for five years through to March 2026.
    In setting the control Ofgem:

    • Assessed workloads and outputs needed to maintain the system, preserving the safety and reliability of the gas distribution network into the future.
    • Analysed cost efficiency, including comparable studies with other companies, in order to set cost allowances at an efficient level.
    • Set gas networks expenditure (Totex) at a level that sought cost improvements for all networks.
    • Set output targets and incentives to improve our standards of service and environmental performance.
    • Determined allowed revenues including mechanisms to:
      • ensure cost movements such as lower interest rates are passed fully on to customers, and
      • share any cost savings through efficiencies with customers, while ensuring outputs are delivered.

    Our performance so far

    Since the start of RIIO-1 in 2013 we have delivered improved safety, reliability, environmental and standards of service outputs as well as cost efficiency improvements, as summarised in our annual Strategic Performance Overviews for RIIO-1 in the document library below.

    Supporting each annual Strategic Performance Overview are the summary spreadsheets for our four networks; East of England, North London, North West, and West Midlands.

    These provide data on our performance across the eight years on

    • costs
    • workloads
    • safety reliability and
    • environmental outputs.

    We also have a common performance snapshot and customer bill which will enable customers to be able to view high level information in a common format across the eight Gas Distribution Networks.

    We recognise there are more improvements to be made and we are challenging ourselves to deliver them. These include further improvements in our customer service around new connections and planned replacement works.

    The RIIO model also encourages us to focus on innovation to improve performance in this control period and the longer term.

    A strategic priority for Cadent is to continually look into the future role of gas and how gas networks can help the United Kingdom with the longer term decarbonisation challenge we all face.

    RRP Summary

    2022/2023

    Our Strategic Performance Overview 2023

    RRP Cadent East of England 2023

    RRP Cadent London 2023

    RRP Cadent North West 2023

    RRP Cadent West Midlands 2023

    Regulatory Financial Performance Reporting (RFPR) Commentary 2023

    Cadent EOE Adjusted RFPR 2023

    Cadent EOE RFPR 2023 Publication

    Cadent London Adjusted RFPR 2023

    Cadent London RFPR 2023 Publication

    Cadent NW Adjusted RFPR 2023

    Cadent NW RFPR 2023 Publication

    Cadent WM Adjusted RFPR 2023

    Cadent WM RFPR 2023 Publication

    Notice of Rights 2023


    2021/22

    Our Strategic Performance Overview 2021/22

    RRP-Cadent-Eastern 2022

    RRP-Cadent-London 2022

    RRP-Cadent-North West 2022

    RRP-Cadent-West Midlands 2022

    Regulatory Financial Performance Reporting (RFPR) Commentary 2022

    CADENT-EOE-ADJUSTED-RFPR-2022

    CADENT-EOE-RFPR-2022-PUBLICATION

    CADENT-LONDON-ADJUSTED-RFPR-2022

    CADENT-LONDON-RFPR-2022-PUBLICATION

    CADENT-NW-ADJUSTED-RFPR-2022

    CADENT-NW-RFPR-2022-PUBLICATION

    CADENT-WM-ADJUSTED-RFPR-2022

    CADENT-WM-RFPR-2022-PUBLICATION

    Notice of Rights 2021-22


    2020/21

    Our performance in RIIO-GD1

    Strategic Performance Overview 2021 incl. Revenue

    Cadent Customer Bill Breakdown 2021

    RRP-Cadent-Eastern 2020-21

    RRP-Cadent-London 2020-21

    RRP-Cadent-North West 2020-21

    RRP-Cadent-West Midlands 2020-21

    Regulatory Financial Performance Reporting (RFPR) Commentary 2021

    CADENT-EASTERN-ADJUSTED-RFPR-2021

    CADENT-EASTERN-RFPR-2021-PUBLICATION

    CADENT-LONDON-ADJUSTED-RFPR-2021

    CADENT-LONDON-RFPR-2021-PUBLICATION

    CADENT-NW-ADJUSTED-RFPR-2021

    CADENT-NW-RFPR-2021-PUBLICATION

    CADENT-WM-ADJUSTED-RFPR-2021

    CADENT-WM-RFPR-2021-PUBLICATION

    Notice of Rights 2020-21


    2019/20

    Regulatory Financial Performance Reporting (RFPR) Commentary 2019/20

    CADENT-EOE-ADJUSTED-RFPR-2020

    CADENT-EOE-RFPR-2020-PUBLICATION

    CADENT-LONDON-ADJUSTED-RFPR-2020

    CADENT-LONDON-RFPR-2020-PUBLICATION

    CADENT-NW-ADJUSTED-RFPR-2020

    CADENT-NW-RFPR-2020-PUBLICATION

    CADENT-WM-ADJUSTED-RFPR-2020

    CADENT-WM-RFPR-2020-PUBLICATION

    Cadent Customer Bill Breakdown 2020

    Strategic Performance Overview 2019/20 incl. Revenue

    RRP-Cadent-East of England 2019-20

    RRP-Cadent-London 2019-20

    RRP-Cadent-North West 2019-20

    RRP-Cadent-West Midlands 2019-20


    2018/19

    Regulatory Financial Performance Reporting (RFPR) Commentary 1819

    CADENT-EOE-ADJUSTED-RFPR-2019

    CADENT-EOE-RFPR-2019-PUBLICATION

    CADENT-LONDON-ADJUSTED-RFPR-2019

    CADENT-LONDON-RFPR-2019-PUBLICATION

    CADENT-NW-ADJUSTED-RFPR-2019

    CADENT-NW-RFPR-2019-PUBLICATION

    CADENT-WM-ADJUSTED-RFPR-2019

    CADENT-WM-RFPR-2019-PUBLICATION

    Strategic Performance Overview RIIO-1 Annual Monitoring 2018/19

    RRP-Cadent-West-Midlands 18-19

    RRP-Cadent-North-West 18-19

    RRP-Cadent-London 18-19

    RRP-Cadent-East of England 18-19

    Cadent Customer Bill Breakdown 2019

    Cadent Bill Breakdown 2018

    Regulatory Accounting Statements 16-17

    Strategic Performance Overview 2017/18

    RRP-Cadent-West-Midlands-17-18

    RRP-Cadent-North-West-17-18

    RRP-Cadent-London-17-18

    RRP-Cadent-West-Midlands-16-17

    RRP-Cadent-North-West-16-17

    RRP-Cadent-London-16-17

    Long term development plan feedback

    Long Term Development Plan 2018

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